Home - Archives for Vineet Gupta
Joined: 1st January 2023 Last post: 24th May 2022Total posts: 1
A major study by Harvard Business Review found that more than 70% of online shoppers use multiple communication channels to resolve their queries. It also found that customer service departments are unable to adequately meet this demand. And at a time when customers are using multiple devices and channels to make purchases,…
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